contact@edenlab.com.au
1800 133 336
Eden Lab Pty Ltd (“Eden Lab”, “we”, “us” or “our”) supplies laboratory equipment,
accessories, consumables, and related products to customers in Australia and New Zealand.
Eden Lab Pty Ltd
ABN 18 596 106 289
Unit 4/153–155 Rooks Road, Vermont VIC 3133, Australia
Phone: 1800 133 336
Email: contact@edenlab.com.au
Website: www.edenlab.com.au
Delivery Areas
Eden Lab delivers within Australia and New Zealand, subject to product availability, carrier
coverage, destination restrictions, and any applicable regulatory, hazardous-goods, biosecurity,
import, or site-access requirements.
Eden Lab may decline, delay, or cancel an order where delivery cannot reasonably be completed,
where required approvals are unavailable, or where a product cannot lawfully or safely be
shipped to the nominated destination.
Order Processing
Orders are processed after payment has been received and confirmed, unless credit terms or other
payment arrangements have been approved by Eden Lab in writing.
Processing and dispatch times may vary depending on product availability, warehouse location,
supplier lead times, manufacturing schedules, custom configuration, calibration, validation,
special-order requirements, import schedules, customs clearance, biosecurity processes,
customer site readiness, and freight-carrier availability.
A product shown as available, in stock, supplier stock, made to order, or backorder is not a
guaranteed dispatch date unless Eden Lab confirms this in writing.
Shipping and Freight Charges
Shipping, freight, insurance, delivery, handling, installation, and related charges are calculated
separately unless otherwise stated in the quotation, invoice, order confirmation, or written agreement.
Where applicable, charges will be disclosed before order completion or included in the relevant
quotation, invoice, or order confirmation.
Additional charges may apply for remote or regional delivery, oversized or heavy goods,
tail-lift or forklift requirements, stairs, restricted access, booking windows, failed-delivery
attempts, redelivery, storage, special handling, dangerous goods, unpacking, placement, or
removal of packaging.
Eden Lab will advise of known additional charges before arranging the relevant service where
reasonably practicable.
Delivery Timeframes
Any delivery or dispatch timeframe provided by Eden Lab is an estimate only unless Eden Lab
expressly agrees otherwise in writing.
Delays may occur due to supplier lead times, carrier delays, customs clearance, import processing,
biosecurity requirements, public holidays, weather, customer site-access issues, or events outside
Eden Lab’s reasonable control.
Eden Lab will use reasonable efforts to communicate material known delays. Nothing in this policy
excludes rights or remedies that cannot lawfully be excluded.
Split Shipments and Backorders
Where an order contains items with different availability dates, Eden Lab may dispatch available
items separately, hold items until the complete order is available, or offer another reasonable arrangement.
Any additional freight charge for split shipments will be advised before dispatch where applicable.
Delivery Requirements and Site Access
Customers are responsible for ensuring that the nominated delivery address is accurate and accessible,
and that an authorised person is available to receive the goods where required.
For large, heavy, fragile, or specialist equipment, customers must ensure that suitable and safe
access is available, including any required loading dock, parking, turning space, lift access,
door clearance, forklift, tail-lift, unloading equipment, and safe route to the delivery point.
Unless expressly included in writing, delivery is to the agreed delivery point only and does not
include unpacking, positioning, installation, commissioning, removal of packaging, connection to
services, or disposal of old equipment.
Customers may be responsible for reasonable costs arising from inaccurate delivery details,
inaccessible sites, unsafe conditions, failed delivery, redelivery, storage, waiting time, or
additional handling requirements.
Delivery Inspection
Customers should inspect goods immediately upon delivery and before signing a delivery receipt where possible.
Any visible transit damage, shortage, incorrect item, or delivery discrepancy should be recorded
with the carrier where possible and reported to Eden Lab in writing within forty-eight (48) hours of delivery.
Customers should retain all packaging, labels, photographs, and delivery documentation.
This requested reporting timeframe assists Eden Lab with carrier and supplier claims and does
not limit rights that cannot be excluded by law.
Risk and Ownership
Risk in goods passes to the customer upon delivery to the nominated delivery address or,
where agreed, collection by the customer or the customer’s carrier.
Where delivery is authorised without a signature or left at a nominated location, risk passes
when the goods are delivered to that location.
Ownership of goods remains with Eden Lab until Eden Lab has received payment in full for the
goods and all other amounts owing in respect of the order, subject to applicable law and Eden Lab’s
Terms and Conditions.
New Zealand Orders
For New Zealand orders, customers are responsible for any import GST, customs duty, brokerage,
customs-clearance, biosecurity, local regulatory, storage, inspection, or other charges imposed
by government authorities, carriers, or third parties, unless Eden Lab expressly confirms otherwise in writing.
Customers are responsible for ensuring that the goods can be lawfully imported, used, installed,
and operated at the nominated destination and for obtaining any customer-specific approvals,
permits, or consents.
Contact Us
Eden Lab Pty Ltd
ABN 18 596 106 289
Unit 4/153–155 Rooks Road, Vermont VIC 3133, Australia
Phone: 1800 133 336
Email: contact@edenlab.com.au
Website: www.edenlab.com.au